According to a 2018 Zoho survey, 63% of respondents reported that they used live chat software for customer support, whereas 78% reported they used it for sales. Sales and marketing are two other reasons for adding live chat to your business’ website. Support isn’t the only thing organizations use live chat for, though. According to a 2017 report from the live chat company Kayako, younger consumers are more avid adopters of live chat because it reminds them of the experience of talking with friends through messaging apps. It ranked as the second most-preferred method, with more than three out of10 respondents saying they used it. In a survey conducted by eMarketer among US females, live chat showed a lead of more than 10% over the phone and email support among the 18–29 and 30–39 age groups. Millennials, in particular, are more inclined to use live chat for their customer service needs. Live chat is another type of communication channel and one that has found increasing levels of popularity-especially among younger generations. In today’s business world, email and phone support are the two most common customer support channels. Any reference in this website to third party trademarks is to identify the corresponding third party goods and/or services. Product name, logo, brands, and other trademarks featured or referred to within our site are the property of their respective trademark holders. To find out more about how we make money and our editorial process, click here. We know we can only be successful if we take your trust in us seriously! Our brand,, stands for accuracy and helpful information. The analyses and opinions on our site are our own and our editors and staff writers are instructed to maintain editorial integrity. If you don't click the links on our site or use the phone numbers listed on our site we will not be compensated. If you choose to click on the links on our site, we may receive compensation. If you have any specific questions while considering which product or service you may buy, feel free to reach out to us anytime. Partners may influence their position on our website, including the order in which they appear on the page.įor example, when company ranking is subjective (meaning two companies are very close) our advertising partners may be ranked higher. We sometimes offer premium or additional placements on our website and in our marketing materials to our advertising partners. The following companies are our partners in Live Chat Software: LivePerson, LiveChat, Inc., and HubSpot. To that end, you should know that many advertisers pay us a fee if you purchase products after clicking links or calling phone numbers on our website.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |